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FREQUENTLY ASKED QUESTIONS
General Questions
What are your shipping options?
Once your order has been received, it will be processed and shipped within 3-5 business days. Delivery time is based on the selected option:
Shipping Options:
Does not include 3-5 day processing time.
Ground shipping (3-5 days)
2-Day Shipping
Overnight Shipping
What is your return policy?
Your satisfaction is our top priority, and we understand that it is sometimes necessary to return an item. You may return item(s) purchased on gerbergear.com within 30 days of purchase for a refund or replacement. Merchandise must be in unused, like-new condition. All refunds will be processed within seven (7) business days of receiving the returned item at our warehouse. Timing of credit to your account will vary based on your financial institution. Please note that shipping charges are not refundable and return shipping costs are the responsibility of the consumer.
Gerber is not responsible for loss of product during freight to the Gerber facility. If you choose to send your product through the U.S. Postal Service we recommend attaining Delivery Confirmation or Delivery Signature Required.
Contact Customer Service to initiate your return at weborders@gerbergear.com
Why isn't my promotional code working?
Certain items or collections may be excluded from promotions. Information about promotions, terms, and exclusions can be found here.
Do you ship internationally?
No, we currently only ship orders domestically. Please check with your local authorized Gerber retailer about product availability.
How often should I sharpen my knife?
How often depends on what you’re cutting and the number of times you’re cutting. Frequent light sharpening is recommended to ensure your blade is always sharp. Dull blades are far more dangerous than sharp blades.
I own a Gerber knife with a serrated edge. How do I sharpen the serrations?
To sharpen a serrated knife edge, consider doing so with a round sharpener or a similar style stone. Lay the diamond shaft in the serration and file up and down in each serration along the entire blade. When sharpening of a serrated blade is sufficient, a burr can be felt on the flat, or reverse side of the knife blade (you can feel the burr with your fingernail.) This burr should be removed by rubbing that side of the knife with the Diamond Knife Sharpener with a circular motion. If no burr appears, then the angle was too small and the work on the grooves must be repeated using a larger angle.
If you use stainless steel, why has rust occurred on my Gerber product?
Gerber products use a 100% high-grade stainless steel. Stainless steel is not completely resistant to rust but rather is corrosion resistant to rust. Corrosion can occur in the absence of proper maintenance. Your Gerber product should be cleaned, dried and re-oiled periodically to inhibit rust and corrosion; this is especially true in a damp or marine environment. If your Gerber product comes in contact with any substance that you are uncertain about, it is always a good idea to wash your blade off with tap water, dry it and apply a light coat of oil. If your Gerber product comes into contact with saltwater you must flush it with tap water immediately after use and coat it with good quality lightweight oil. Salt water is extremely corrosive and will attack and destroy any type of steel.
Should I oil my Multi-Pliers?
Yes. Prior to the treatment of high quality light oil, be sure to clean the product of debris and moisture. Your Multi-Plier can be rinsed in clear tap water to help remove most of the debris. If dirt or grime is found in the grooves, handles, etc., use a small soft brush to help loosen the trapped particles. When the tool is sufficiently clean and dry, apply the oil. Stained areas can usually be buffed out using a polishing cloth or non-metallic scouring pad.
What does the alpha-numeric number on the product mean?
The alpha-numeric number found on products manufactured from 2013 and forward, identifies the time period your product was produced. It does not identify the product itself and does not include the model number of your product.
I think I might have a counterfeit product, how do I know if it's genuine?
We recommend always purchasing Gerber products from a legitimate authorized dealer. When in doubt, always check our website to verify and confirm product authentication. Options are available to search for the product name, part number, style, blade type, etc. to ensure you are purchasing a genuine Gerber product. For more information about counterfeit products, click here.
What do I do if I have a recalled product?
For information on past product recalls, please visit the U.S. Consumer Product Safety Commission website.
To return a product subjected to a prior recall, contact Gerber at weborders@gerbergear.com.
Warranty Questions
Where do I submit a warranty claim?
US/Canada: submit a warranty claim here.
For requests outside of the US, please send an email to pdxwarranty@gerbergear.com.
To expedite the process, please provide as much information as you can about the knife and the issue.
How long does it take to process a claim?
Warranty claims are answered in the order they come in. Our consumer experience team aims to respond to claims within 25-30 business days. If the item is out of stock or discontinued it may take additional time.
Do I need to send my defective item into the factory?
At this time, you do not need to send items into the factory unless told to do so. This will likely only happen in the case of a custom item, or when a repair is authorized.
My Gerber product was lost or stolen. Will you replace it?
No, stolen or lost products are not covered under warranty. Gerber's warranty covers material and manufacturing defects.
I live outside of North America, how do I submit a warranty claim?
To submit a warranty claim outside of North America, please send an email to pdxwarranty@gerbergear.com.
Is my Customized item covered under warranty?
Yes, like all Gerber products, customized items are covered under the Gerber Guarantee.
What if the item I am hoping to replace is discontinued?
If the replacement item is discontinued, you will be given the option for a similar item as replacement or store credit to gerbergear.com.
The black finish on my blade is peeling or coming off. Is there anything I can do? Will Gerber Gear warranty the finish or refinish the product?
A black Teflon or black oxide coating is applied to specific knives for ornamental reasons. Continued rubbing on a sheath or pants pocket will cause the coating to wear through over time or contact with any metal objects will scratch the coating. Both are not considered Warranty defect.
My Gerber is sentimental to me. How can I keep the original?
While filling out the warranty form, be sure to mark the item as sentimental in order to retain the original. Gerber makes every effort to provide repair services whenever possible. However, technological advances may inhibit the ability to repair older products that have been out of production for an extended period of time. If your product cannot be repaired, it will be returned to you as is.
If you cannot repair my sentimental product, will I get another?
No. Your original product will be returned to you as is. If your product does not hold sentimentality at Gerber’s discretion a comparable replacement will be provided to you of equal value.
Parts/Sheath Requests
I need a new sheath for my Gerber Gear, how can I get a replacement?
To obtain a replacement sheath, please complete the Warranty Submission Form. To expedite this service, please be clear the make and model number of your product. All parts are proprietary to the product. If you are unsure of the name and model number, visit gerbergear.com to help identify your product.
The pocket clip on my Gerber knife broke, how can I get a replacement?
The pocket clip on my Gerber knife broke, how can I get a replacement?
Gerber can send you a replacement pocket clip, pocket clip screws, and/or handle screws on select products. Complete the Warranty Submission Form and provide details of the parts needed. To expedite this service, please be clear as to which parts you require for self-repair. All parts are proprietary to the product. If you are unsure of the name and model number of your product, visit gerbergear.com to help identify your product.
I have an Automatic Knife that needs a replacement spring, can you send me this part?
I have an Automatic Knife that needs a replacement spring, can you send me this part?
No. Gerber does not recommend disassembly and reassembly of any Gerber products. For all Automatic Knife defects; please print out a completed Waiver and a Warranty Submission Form. You can return the product with the Form and the Waiver to Gerber for repairs.
I have a knife that needs a new blade. I can repair it myself. Can I order a new blade?
I have a knife that needs a new blade. I can repair it myself. Can I order a new blade?
For Liability reasons, Gerber will not send blades or implements for self-repair. For all product defects, please complete the Warranty Submission Form.
The triangular tungsten carbide cutters on my Gerber Multi-Plier have worn out or broke, where can I get replacements?
The carbide cutter inserts are the same cutters used on lathes, mills and CNC machines used in the metal fabrication industry. These parts are proprietary and cannot be found in industrial stores or machine shops. Purchase a set of replacement Carbide Cutters here.
My saw blade broke, where can I get another?
My saw blade broke, where can I get another?
Replacement saw blades for the Exchange-a-Blade saws are found on gerbergear.com for purchase. For the sliding saws, replacement blades are not available and the product should be returned to Gerber for warranty services. For the extended saws, generic blades can be found in most home improvement outlets.